Size 10.5 Women chunky platform knit elastic sock over the knee boots

FREE Shipping to United States, Australia, United Kingdom, France, Germany, Brazil, Indonesia, Japan, Russia, Singapore, Spain

After you place an order, it takes 1~4 business days for us to process your order, we'll double check the quality to make sure no defects before shipment.

Then it takes 7~15 business days for transit. So in total it usually takes 8-18 business days to deliver your merchandise.

We work with reliable shipping partners around the world. We guarantee that your package will reach you safely. If there are any problems, we will do our best to solve the problems and provide the best solutions.  Immediately Full Refund if the item was never delivered. 

Shipping to Canada

Shipping to the rest of world

*Note: We do not ship to Ascension Island, Colombia, India, Myanmar, Nepal, New Zealand, Tristan da Cunha, Zimbabwe, United Kingdom. Customers are unable to place order to these countries on website.

Receive your order

After your payment is processed and we receive your order request, we will send you an order confirmation email. If you haven't received any email updates about your order, it's likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Plusbellas to your safe list.

Processing time

In this part, it will take about 1~4 business days for the quality control and arrange a suitable shipment. After the package ship out, we will send you an email about the shipment information, including the tracking info.

Shipping time

After your merchandise is shipped out, usually it will take about 7~15 business days for transit.

Tariffs

Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned.

*Notes

1. The public holidays will affect shipping time. 
2. Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.
3. If you haven’t received your order after estimated delivery time has passed, please contact our customer service email.

Customer service email: support@plusbellas.com

1. We guarantee that your parcel will reach you safely.

2. Immediately Full Refund if the parcel was never delivered.

Easy Return within 30 days

If you are not satisfied with what you bought on Plusbellas, you may be eligible to return it and get a refund within 30 days.

Return & Exchange Conditions

1. You have 30 days to confirm if you need toe return or exchange. We can not process it after 30 days since you receive the items.
2. Items must be unused and in the same condition that you received it. We do not accept items that’s worn, washed or altered.
3. You need to send us the photos of items, so that our customer service team can have an assessment and confirmation, then we can provide further support.
4. Items must be shipped back to the warehouse address provided by customer service, NOT the address on the original packing.
5. After you return the items, tracking number should be sent to our customer service team.
6. We do not accept returned items that are sent back by you directly without contacting us before.

Shipping fee for returning items

1. If the items have quality defect, or our company send wrong items, wrong size, shipping fee will be refunded.
2. If customer just dislikes the item and needs to return the product with personal issues. Shipping fee is non-refundable. Return will be made at your own cost. We do not offer Freight To Collect (FTC) service for the packages returned to us.
3. If customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will partially refund the original product price, and shipping fees are non-refundable.

There are certain situations where only partial refunds are granted (if applicable)

1. Any returned item not in its original condition, is damaged or missing parts for reasons not due to our error.

How to return items

1. Please contact our customer service by email in 30 days since you receive the items.
2. Send us your order number/order email address, the photos of items and the reason you need to return. Then our customer service team can confirm your order info, have an assessment and provide further support.
3. After receiving the return address from us, please pack the items in original packing and sent it back. You should consider using a trackable shipping service, then send us the tracking number to guarantee that we can receive your returned item.
4. After we receive the returned items, your refund will be processed, and a credit will automatically be applied to your credit card, Paypal or original method of payment. You will receive a refund confirmation email once the refund is issued.

Usually PayPal refunds will be transferred immediately. Credit cards may take 10-30 business days to process.

 Our email: support@plusbellas.com

Our address:

What if I receive wrong items/wrong size?

1. Please contact our customer service by email in 30 days since you receive the items.
2. Send us your order number/order email address, the photos of items, and descriptions of problem.
3. Our customer service team will get back to you as soon as possible. If we confirm wrong items are sent, we can provide immediate refund and you don’t need to return the item.

What if I receive defective items?

1. Please contact our customer service by email in 30 days since you receive the items. Items must be unused and in the same condition that you received it
2. Send us your order number/order email address, the photos of items, and descriptions of problem.
3. Our customer service team will get back to you as soon as possible. If we confirm the item has major defect, we can provide immediate refund.

When can I get refunds?

PayPal refunds will be transferred immediately. Credit cards may take 10-30 business days to process. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. We can't control the processing speed of your card bank. We sincerely apologize for the inconvenience, and thank you for understanding.

Return for Exchanges

Please contact us by email in 30 days since you receive the items. We gladly accept exchanges within 30 days of receipts if the items meet the Return & Refund Conditions above. After we receive the returned items, we will arrange shipment for exchange.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@plusbellas.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.



SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@plusbellas.com

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